So What Are the Hottest Issues Driving the Evolution of Customer Self-Service in Australia?

By benchmarking against industry leaders, the best practice strategies you will learn at IQPC’s Customer Self-Service 2010 will help you expand your learning by:

• Engaging the customer on the right channels and ultimately empowering the customer, and building brand loyalty
• Measuring customer feedback and satisfaction to drive an organisational response for an enhanced customer self-service
• Balancing operational efficiencies, customer self-service, and customer satisfaction

How can you create even more value at Customer Self-Service 2010?

A great way to get involved even further and take home more from the event is to attend one of the in depth workshops where the interactive setting and analysis will look at not only successful case studies and concepts but also put your challenges under the microscope and draw strategies from your facilitator as well as peers.

Workshop A, facilitated by Sharon Don
Optimising Website Design and Usability

Workshop B, facilitated by Nicole Leeson
Developing a Mobile Self-Service Capable Organisation

Workshop C, facilitated by Jason McLennan
A to Z of IVR, Speech Authentication & Voice Recognition

Workshop D, facilitated by Kristin Haynes
How to Attain Customer Advocacy by Providing the Customer with what they want, when they want it

Who Should Attend and Why?

This is a must attend event if you are involved in:

Customer Service/Experience Manager
eBusiness Manager
Self Service Manager
Channel Manager
Kiosk Manager
CIO